I have been trying to buy tickets to see
Wicked in San Francisco for the last couple of weeks. I have tried to use their website many times, and I always get to the page where it says, "Select these seats," with the specific dates, rows, and times shown. I select the seats I want, and without fail, I get an error that those seats are not available for purchase. Even though it said on the previous page that those three sets of seats were being held for me for two minutes and thirty seconds with a countdown clock.
So I finally called them to see if I could have any better luck on the phone. As it turns out, despite a very helpful (and, I believe, competent to the best of the system's ability) representative, it took fifty-six minutes to buy the tickets. Nearly an hour! Inexcusable.
Here was my request:
"I would like to buy two tickets to see Wicked on a Saturday matinee in July or August. I want good seats. I am willing to pay $XY per ticket." (I already knew how much the good seats cost, since I had spent so much time trying to buy the tickets on their website.)
"Which date do you prefer?" she asked.
"I don't care--whichever Saturday in July or August has the best seats."
"Ok, please hold." Ten minutes later, as I started to wonder if my phone was still working, she came back on the line. "Thanks for holding. I have just gotten through July, and I'm starting on August now. Just wanted you to know that I hadn't forgotten about you. It will be a few more minutes."
Fifteen minutes elapse.
"Ok, I found seats in row L on Aug X or July Z (not a Saturday) for the price you mentioned." (proudly)
"Great! Are they in the middle orchestra or side orchestra?"
"I'm not sure, let me check."
Five minutes pass.
"They are in the side orchestra."
"Oh, I really wanted to be in the middle orchestra section. Which date has the best seats in the middle orchestra section?"
"Please hold. It will be just a moment. Actually, it will take more than a few moments. I have to search each date individually and go into the page as if I'm going to buy tickets for that day."
Twenty minutes later:
"Here are your options: row V on this date or row Y on that date."
"Row V sounds great, thanks!"
"Do you want to buy these tickets?"
"YES!"
I cannot believe that such a simple request took so long to fulfill. I can't believe that this request is so different from what most people would ask for. It seems that their database was not designed with the user in mind. If I could purchase Wicked tickets any other reasonable way, I would!